Return & Refund
You can return your order for a refund within 7 days of the invoice date.
This return process requires two basic conditions to be met:
Returning the product to the store in the same condition in which it was delivered and in its original packaging
Bring the invoice for the product.
Purchases purchased through our website will only be returned through our stores
Any items whatsoever that were given with the products purchased free of charge must also be returned
You must handle carefully any products you wish to return, and in addition to not using them, they must be preserved in their original form.
We are not responsible for any loss or damage to the products while they are in your possession and in this case we can refuse your request for return or exchange in accordance with the standards of the global retail industry.
We cannot accept returns or exchanges for products that fall into the following categories: lingerie, swimwear, lingerie, perfumes, health and beauty products (such as skin care products, makeup, cosmetics or any other products prepared at your request.
In the event that we supply wrong products that do not match your order, are damaged or incorrect, we will offer you an alternative product or we will refund you the full amount in the possible and appropriate way, including the delivery fee paid as a service to the purchase (if any) and in all cases you must return the wrong or damaged products or incorrect to us as soon as possible in the same original form.
If you wish to exchange any of the products, you can visit our nearest stores to return the product and purchase new products.
Cancellation of online orders
If you wish to cancel your order, you can do so by calling our Customer Service Department: 05/3852224
During working hours and within two hours of the request. If the order is outside working hours, you must call within two hours of the start of the official working hours if you paid by credit card or any other card. Automatic withdrawal, and you cancel the request in accordance with this clause. We will refund the amount (if necessary) as quickly as possible, but we are not responsible for the period required for the reappearance of this process in your account as it depends on the procedures of the bank that you use. Please note that we cannot accept cancellations after The time mentioned above since the order has been completed, but it can be canceled by following our return / refund process instructions as mentioned above.